Email Compromised

[Farmerg]

I received a Email from Play.com this morning.
The basics of the Email read that a company that Play.com use for marketing has had a security breach and that some customers names & email addresses have been " compromised ".

[Steve.r]

Do you use that site? If so, then change all your paswword now, if not, it is a spam mail imo

[bornatbirth]

i have had emails from paypal before after a email to the real web site, it was indeed spam...as i never used paypal i was wondering how did they know my email :D

[Englishman2010]

I've had the same e-mail from Play.com. I think it's genuine as it isn't asking for anything. However, to be safe,, don't click on any links on the e-mail, instead go to it directly from your address bar in your browser.
I don't allow any companies I buy goods from to store my credit card details, so I'm not really that concerned, but I'll probably change my password as a matter of course.

[Steve.r]

i have had emails from paypal before after a email to the real web site, it was indeed spam...as i never used paypal i was wondering how did they know my email :D
I even get warnings from all the main banks telling me that my account is in danger and to send my details to the link provided........ I think not!!!! Trouble is I only use one bank :doh

[imagine]

I received a Email from Play.com this morning.
The basics of the Email read that a company that Play.com use for marketing has had a security breach and that some customers names & email addresses have been " compromised ".

advise that you do not use any link provided by this email, always use your own link, from there if you are in doubt of your details passwords being compromised then change your password, but again never use a link provided by such an email, if you do and its a scam they will take your passwords from you :xxgrinning--00xx3:

[Arthur Little]

:doh I also receive such "junk" ... and simply trash it!

[sars_notd_virus]

Just make sure that your anti malware tools are running and up to date.:xxgrinning--00xx3:

[Englishman2010]

Copy of the e-mail from Play.com, as I said earlier, I think this is genuine as it isn't asking for millions of dollars to be sent to Nigeria via Western Union:omg:

Dear Customer,
Email Security Message

We are emailing all our customers to let you know that a company that handles part of our marketing communications has had a security breach. Unfortunately this has meant that some customer names and email addresses may have been compromised.

We take privacy and security very seriously and ensure all sensitive customer data is protected. Please be assured this issue has occurred outside of Play.com and no other personal customer information has been involved.

Please be assured we have taken every step to ensure this doesn’t happen again and accept our apologies for any inconvenience this may have caused some of you.

Customer Advice

Please do be vigilant with your email and personal information when using the internet. At Play.com we will never ask you for information such as passwords, bank account details or credit card numbers. If you receive anything suspicious in your email, please do not click on any links and forward the email on to privacy@play.com for us to investigate.

Thank you for continuing to shop at Play.com and we look forward to serving you in the future.

Play.com Customer Service Team
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Confidentiality: This e-mail and any files transmitted with it are
confidential and intended solely for the use of the individual or entity
to whom they are addressed. If you have received this e-mail in error
please notify the sender immediately and delete this message from your
computer without further action. Any dissemination, distribution or
copying of this message or any files transmitted with it by an
unauthorised recipient is strictly prohibited.
Viruses: This message has been swept for viruses but we cannot guarantee
that this e-mail or its attachments are virus free nor accept
responsibility for any virus inadvertently transmitted herewith.
************************************************************************

[Englishman2010]

I even get warnings from all the main banks telling me that my account is in danger and to send my details to the link provided........ I think not!!!! Trouble is I only use one bank :doh

I get those too, and lots of really hot Russian ladies sending me private messages on forums and chat sites I don't belong to or on twitter. I think I must be really popular and never knew I had so many friends:omg:

[Farmerg]

Cheers:xxgrinning--00xx3: for the advise!

[imagine]

looks genuine, it isnt asking for personal details or proving a link, though there is an email link, personaly i wouldnt use that either, i would still go to my known and trusted link:xxgrinning--00xx3:

[Englishman2010]

Here's the latest update from Play.com

Dear Customer,
As a follow up to the email we sent you last night, I would like to give you some further details. On Sunday the 20th of March some customers reported receiving a spam email to email addresses they only use for Play.com. We reacted immediately by informing all our customers of this potential security breach in order for them to take the necessary precautionary steps.
We believe this issue may be related to some irregular activity that was identified in December 2010 at our email service provider, Silverpop. Investigations at the time showed no evidence that any of our customer email addresses had been downloaded. We would like to assure all our customers that the only information communicated to our email service provider was email addresses. Play.com have taken all the necessary steps with Silverpop to ensure a security breach of this nature does not happen again.
We would also like to reassure our customers that all other personal information (i.e. credit cards, addresses, passwords, etc.) are kept in the very secure Play.com environment. Play.com has one of the most stringent internal standards of e-commerce security in the industry. This is audited and tested several times a year by leading internet security companies to ensure this high level of security is maintained. On behalf of Play.com, I would like to once again apologise to our customers for any inconvenience due to a potential increase in spam that may be caused by this issue .
Best regards,
John
John Perkins
CEO
Play.com
************************************************************************
Confidentiality: This e-mail and any files transmitted with it are
confidential and intended solely for the use of the individual or entity
to whom they are addressed. If you have received this e-mail in error
please notify the sender immediately and delete this message from your
computer without further action. Any dissemination, distribution or
copying of this message or any files transmitted with it by an
unauthorised recipient is strictly prohibited.
Viruses: This message has been swept for viruses but we cannot guarantee
that this e-mail or its attachments are virus free nor accept
responsibility for any virus inadvertently transmitted herewith.
************************************************************************