Visa 4 UK

[Jentobeharrison]

Visa 4 UK is being difficult again.

My account has been locked and an unlock code has been sent to my registered e-mail address. I have been waiting for 3 hours now and I haven't received any e-mail from it. Any contacts for that website?

I was just about to print my application. :(

[Jentobeharrison]

Anyone who has an idea what's going on? The website has no any reminder that they have latency but until now I am not getting the reset password link in my email. Also I tried logging in and this is the error message


http://i826.photobucket.com/albums/zz184/Jen_Antalan/Mobile%20Uploads/image_zpsd3e80c70.jpg (http://s826.photobucket.com/user/Jen_Antalan/media/Mobile%20Uploads/image_zpsd3e80c70.jpg.html)

[raynaputi]

They have a system error. You need to contact them and ask how you can submit your application with the error you are currently getting.

[Jentobeharrison]

Oh noes Rayna. :( I will be submitting my application on 2nd of April. Haay. I hope it will be okay on Monday.

[Terpe]

I just logged into my account without any problems.......time to try again Jen :xxgrinning--00xx3:

Just be sure you used the correct login details :xxgrinning--00xx3:

[Jentobeharrison]

I just logged into my account without any problems.......time to try again Jen :xxgrinning--00xx3:

Just be sure you used the correct login details :xxgrinning--00xx3:

Hi terpe, my account has been locked since Friday, I tried unlocking it by clicking the forgot password stuff and until now there's no resetting of password of any reply from visa 4uk to my email. :(

[Terpe]

Oh dear....
Have you tried clicking on the 'Log In' button and then selecting the 'Forgotten your password' link?

That may trigger another email with a link to unlock your account.
Have you checked that your e-mail client hasn't blocked the 'unlock e-mail' or put it in junk/spam folder.

Try a 'clean' log-in here:-
https://www.visa4uk.fco.gov.uk/Account/login

and hit the forgotten password link.

Sorry if you've done all this before

[Jentobeharrison]

I tried logging in, I got the error message again from the above picture. I have click forgot password again and again...

http://i826.photobucket.com/albums/zz184/Jen_Antalan/Mobile%20Uploads/image_zps42030bfd.jpg (http://s826.photobucket.com/user/Jen_Antalan/media/Mobile%20Uploads/image_zps42030bfd.jpg.html)

But since Friday that I clicked that for the first time again, I haven't received any e-mail. Also there's no messages on my spam.

I am not sure if this is stupidity but I am thinking that even if it's online there are people who are working of resetting password but since it weekend no one could reset it lol. I can't print my application form huhu

[Jentobeharrison]

http://i826.photobucket.com/albums/zz184/Jen_Antalan/Mobile%20Uploads/image_zps42030bfd.jpg (http://s826.photobucket.com/user/Jen_Antalan/media/Mobile%20Uploads/image_zps42030bfd.jpg.html)

[Terpe]

Sorry Jen if this sounds crazy but just trying to help...

Did you use the same e-mail always with vis4UK ?

Has your internet provider blocked any e-mails ?

Are you able to completely set up and register a new account. Note that you'll need to use a different e-mail address to do that? Just an idea to minimise delays.

[Jentobeharrison]

Hi terpe,

I didn't register for a new account as I have already paid with my application, just need to print the form out. I've been using the same email since then, I meant since I applied for my marriage visitor visa before. I have tried using my phone, my computer, a computer shop's computer, and a computer from work. :(

[Terpe]

Hi terpe,

I didn't register for a new account as I have already paid with my application, just need to print the form out. I've been using the same email since then, I meant since I applied for my marriage visitor visa before. I have tried using my phone, my computer, a computer shop's computer, and a computer from work. :(

I wish I could help you out Jen........other than waiting until tomorrow.

I guess you already sent an e-mail asking for technical help ?
If not here's the address:-
UKBAIG.ServiceIntegration@fco.gsi.gov.uk

[Jentobeharrison]

I have already sent an email, no worries terpe. I'm just really crossing my fingers that they can send an unlock code tomorrow or Tuesday, or else, :(((( is there any way that my boyfriend can talk to any one behind that website via phone?

[Terpe]

I have already sent an email, no worries terpe. I'm just really crossing my fingers that they can send an unlock code tomorrow or Tuesday, or else, :(((( is there any way that my boyfriend can talk to any one behind that website via phone?

I've been unable to find any telephone number for help with the website :NoNo:

Pity really.

[Terpe]

The Director General of UKVI is Sarah Rapson
Her e-mail is sarah.rapson@homeoffice.gsi.gov.uk
Her telephone number is 020 7035 1678

Get in touch and demand an urgent response.
She may not know how to resolve, but she must know the person who does know.
Find that person .........post contact details here Hehehe

[Jentobeharrison]

I just sent her an email and will also give the number to my fiancé in case something might get worse as expected lol thank you so much terpe

[Terpe]

I just sent her an email and will also give the number to my fiancé in case something might get worse as expected lol thank you so much terpe

Let us know how he gets on Jen.....:xxgrinning--00xx3:

[Jentobeharrison]

Will definitely do terpe, thank you so much again

[Jentobeharrison]

UPDATE:

I just called VFS Philippines and told the agent about my situation, she said the only option is to create a new account, pay again and request for refund of my previous payment. Tell me I am a bad person but I can't help but to vent out every thing. I told her that ITS A NO NO NO WAY!! Because it is not our fault, it's their system error, I cried whilst telling them how their silly website error affects people. I even told her that every thing has been organised and I WOULD NOT ACCEPT THAT IN JUST ONE UNLOCK CODE, ALL THE PLANS AND DOCUMENTS WILL BE CHANGED!! I told her that they should need to make their system better because it has big impacts to the people. This is not just a simple application.
I am aware that VFS has nothing to do with VISA4UK website but their system is also not good, I even told her the recorded welcome spill of their trunk line is too long that will already cost us 100 plus pesos as it is 32 PHP per minute!

:cwm23::cwm23::cwm23::cwm23::mad::mad:

[Jentobeharrison]

Hi sir terpe, my boyfriend called Sarah and it goes straight to mailbox :( any other option?

[Terpe]

Hi sir terpe, my boyfriend called Sarah and it goes straight to mailbox :( any other option?

Just leave a message asking who to talk to and resolve and ask for their contact details, or send an e-mail marked urgent.

Can't think of anything else just now.....sorry.

[Jentobeharrison]

Sir terpe, I have printed my application form right after I submitted and paid it, but the thing is I used it as scratch where I put mini checked on the side cause of I was checking my answers. Do you think I can submit it? I talked to vfs and they said it's fine if I cannot give them the print out of my appointment because they already have the master list. I'm just worried with the application form

[Dedworth]

Just leave a message asking who to talk to and resolve and ask for their contact details, or send an e-mail marked urgent.

Can't think of anything else just now.....sorry.

An unacceptable and disgraceful situation.

Boyfriend could copy the email to his MP, Home Secretary & Vine UKBA Inspector - covering more bases then

[Jentobeharrison]

And also these are just pages 3-8 but the part1 and the logo of the ukvi and personal details are in page 3

[Jentobeharrison]

Sir terpe this is the exact paper, as you can see, there are small checks beside the answers. Do you think I can submit these?

http://i826.photobucket.com/albums/zz184/Jen_Antalan/Mobile%20Uploads/image_zps0d11d7f1.jpg (http://s826.photobucket.com/user/Jen_Antalan/media/Mobile%20Uploads/image_zps0d11d7f1.jpg.html)

[raynaputi]

I don't think you can submit it if you put some markings on it.

[rani]

Have you tried sending a letter to this address:?
feedback.ukph@vfshelpline.com

My fiance sent an email to them for my daughter's appointment sched and he got a positive response the very next day. Whereas, me and my daughter were waiting for their feedback on our emails for more than two weeks :cwm23:

maybe, your fiance could ask their help with regards to your situation.

All the best jen!

[Terpe]

Sir terpe this is the exact paper, as you can see, there are small checks beside the answers. Do you think I can submit these?....

I don't know Jen.
My mantra is "minimise risks"........so personally I'd want UKVI to say it OK to submit.
I can't see it would make any difference.......but UKVI are not known for compassion or understanding.

UKVI should already have gotten back to you by now IMO

[Jentobeharrison]

I don't know Jen.
My mantra is "minimise risks"........so personally I'd want UKVI to say it OK to submit.
I can't see it would make any difference.......but UKVI are not known for compassion or understanding.

UKVI should already have gotten back to you by now IMO

I've emailed Sarah Rapson, my boyfriend left a voicemail as well, I've also been calling the customer service of immigration, but they're queuing, I've also sent email to apply online e-support. I've emailed to what Ms rani suggested and got reply but she told me to email apply online e-support. I hope I can get a reply before Wednesday. I'm also scared and want to know what happened to my registration of email address if I am not receiving any email.

[Jentobeharrison]

I just need my application form. Huhu

[Terpe]

I've emailed Sarah Rapson, my boyfriend left a voicemail as well, I've also been calling the customer service of immigration, but they're queuing, I've also sent email to apply online e-support. I've emailed to what Ms rani suggested and got reply but she told me to email apply online e-support. I hope I can get a reply before Wednesday. I'm also scared and want to know what happened to my registration of email address if I am not receiving any email.

Easy for me to say but try not to get too stressed Jen.
I'm sure it'll get sorted......or VFS will help reschedule your appointment.

Chin up and good luck....we're all thinking of you. :xxgrinning--00xx3:

[Jentobeharrison]

Haaay. Hope I will receive an email within this day :(

[Jentobeharrison]

I am very hopeless today. It is really impossible to submit my documents tomorrow. Why this has to be so difficult? :NoNo:

[Jentobeharrison]

UPDATE:

I have seen in one of the threads here this mobile number,

Mobile: +63 (0)917 556 8120

I called that and a british man answered it, he was a good man (and I believe that he is an official of somewhat) , I got scared because he asked where I got his number I just said I was searching on google who I can call and ask for the help, (the filipina agent also asked which website but I said I forgot which where, I was just on google) the man asked his colleague about my concern, he noted my mobile number and name and he told me that he's going to ask the customer service to call me. After 1 minute someone called me, (a filipina) agent, asking my concern, she was helpful but quite of mataray, she gave me some email address where I can send my concern and I did it, but i was still worried that it might take so long to respond.

Last night:
My boyfriend left voicemail to Sarah Rapson, and I have seen a customer service phone numbers of UKVI on their website but I know those are for applicants within UK but my boyfriend and I was desperate so we tried calling them. I also rang them for 5 times but their queuing so I let my boyfriend call them from time to time.

I have emailed the address that Ms.Rani suggested last night and got response in no time, she's a manager in VFS, and I was losing hope as I know she has nothing to do with Visa4UK website. She gave me the applye-online e-mail address for my concern, and again I lost hope.

So as Miss Rani suggested, let my fiance email the manager of VFS, he emailed her last night.

I was planning to go to VFS personally to ask for their help but my boss didnt want to allow me to go undertime because its first day of the month and my incentive will get affected, but I told her that this is so important so she let me.

Before I logged out, an email from the manager of VFS beeped my phone again and she said she already has the solution for my concern. She asked me to call her so I called her thru her mobile and she told me that she contacted (blah blah british) and they told her that they will just print out my application form and they will give it to me tomorrow so I can sign it. I WAS REALLY LIKE :Jump::Jump::Jump::Jump:

I AM SO HAPPY! AND I KNOW MY FIANCE WILL BE SO HAPPY TOO! I AM READY TO SUBMIT MY APPLICATION TOMORROW!

No sucking up but I so love you guys, thank you so much for everything!! and I have just received another email from the VFS manager, I was just copied but it was her reply to my fiance telling him that the issue has been resolved :)

[rani]

Cheers Jen :xxgrinning--00xx3::Jump:

[gWaPito]

I AM SO HAPPY! AND I KNOW MY FIANCE WILL BE SO HAPPY TOO! I AM READY TO SUBMIT MY APPLICATION TOMORROW!:)

Im happy for you Jen :biggrin::xxgrinning--00xx3:

[Jentobeharrison]

ANOTHER weird UPDATE.

Went to vfs earlier to submit my application, the receptionist did not give me a number as I was endorsed by the vfs manager. So I went straight to counter one and the agent called the manager, everything was smooth and they provided my printed application form. Was in queue for biometrics when they called me again, and the manager said that she was talking to someone from British embassy and told her not to accept my application because the page 1 and 2 (even if they were the one who printed it) are missing. The manager suggested to look for a computer shop nearby to try logging in again and reset my password and send her the screenshots, so I did it and same thing as my problem, I did not receive any, I even called the hotline of visa uk, which costs £1 per minute and they will charge it straight from your credit card, the Indian escalated my concern, but nothing happened. So I went back to vfs and told it to the manager. The manager asked me to show her the email of visa4uk the first time I reset it, I showed her and told her that I was able to change my password Before Thursday and logged in. But when I was about to print it Friday, I am unable to log in and I have the error message when I use logging in my email address and new password. The manager said, it could be virus, so I mentioned to her that last Thursday I went to university belt here in Manila and logged in my visa4uk account because I will print it out there, but I am unable to log in anymore, and told her that the computer is from a printing shop where there are lots of customers, especially from the universities, so the manager concluded that it was a virus. Then she called the embassy again and escalated it, then when she went out, she told me that it's all good now, I can go ahead with my biometrics.

The name of the manager is Cecile, and I am so thankful to her for being so helpful for everything.

And thanks to you guys for helping me, I've successfully submitted my application and documents.

So it was a lesson learned.

[andy222]

What a bloody nightmare. I am happy you got it sorted in the end but surely there is a better system they could put in place. Good luck with the visa.:xxgrinning--00xx3:

[Dedworth]

ANOTHER weird UPDATE.

Went to vfs earlier to submit my application, the receptionist did not give me a number as I was endorsed by the vfs manager. So I went straight to counter one and the agent called the manager, everything was smooth and they provided my printed application form. Was in queue for biometrics when they called me again, and the manager said that she was talking to someone from British embassy and told her not to accept my application because the page 1 and 2 (even if they were the one who printed it) are missing. The manager suggested to look for a computer shop nearby to try logging in again and reset my password and send her the screenshots, so I did it and same thing as my problem, I did not receive any, I even called the hotline of visa uk, which costs £1 per minute and they will charge it straight from your credit card, the Indian escalated my concern, but nothing happened. So I went back to vfs and told it to the manager. The manager asked me to show her the email of visa4uk the first time I reset it, I showed her and told her that I was able to change my password Before Thursday and logged in. But when I was about to print it Friday, I am unable to log in and I have the error message when I use logging in my email address and new password. The manager said, it could be virus, so I mentioned to her that last Thursday I went to university belt here in Manila and logged in my visa4uk account because I will print it out there, but I am unable to log in anymore, and told her that the computer is from a printing shop where there are lots of customers, especially from the universities, so the manager concluded that it was a virus. Then she called the embassy again and escalated it, then when she went out, she told me that it's all good now, I can go ahead with my biometrics.

The name of the manager is Cecile, and I am so thankful to her for being so helpful for everything.

And thanks to you guys for helping me, I've successfully submitted my application and documents.

So it was a lesson learned.

What an absolute shower of faeces - your boyfriend should complain to his MP and the UKBA

[Terpe]

What an absolute shower of faeces - your boyfriend should complain to his MP and the UKBA

Yes he should.
Basically VFS managed somehow to 'fix' a workaround. The original problem has still not been resolved....:doh

[Jentobeharrison]

What an absolute shower of faeces - your boyfriend should complain to his MP and the UKBA

I have to go back to makati on Friday as the receipt has no AMAN tracking reference number. Haaaaaaaay.




I have already thought about complaining but I am scared that it might affect my visa application.

[Jentobeharrison]

Hi terpe,

Yeah, I didn't have a chance to ask the manager what did the embassy say about my log ins or if it has been fixed, but I've sent her an email again. Will wait for the answer, if there's no answer until tomorrow I'll go again to vfs and ask about it also they didn't give me any tracking reference number, i thought it's not needed as I wasn't included on queue and didn't have submission number, but I went on vfs website and to be able to track, the AMAN codes are needed

[Jentobeharrison]

Hi terpe,

Yeah, I didn't have a chance to ask the manager what did the embassy say about my log ins or if it has been fixed, but I've sent her an email again. Will wait for the answer, if there's no answer until tomorrow I'll go again to vfs and ask about it also they didn't give me any tracking reference number, i thought it's not needed as I wasn't included on queue and didn't have submission number, but I went on vfs website and to be able to track, the AMAN codes are needed

[Terpe]

Hi terpe,

Yeah, I didn't have a chance to ask the manager what did the embassy say about my log ins or if it has been fixed, but I've sent her an email again. Will wait for the answer, if there's no answer until tomorrow I'll go again to vfs and ask about it also they didn't give me any tracking reference number, i thought it's not needed as I wasn't included on queue and didn't have submission number, but I went on vfs website and to be able to track, the AMAN codes are needed

Let all hope and pray the remainder of your immigration journey will be straight and smooth :xxgrinning--00xx3:
:icon_lol:

[Jentobeharrison]

That's what we are hoping for, so all of these especially the stressed moments are worth it.

If my application got refused with this matter, do you think my boyfriend has a right to complain? And will it be like doing an appeal?

One person from application centre earlier told me that appeals are being processed after 8 months. Is it true?

[Terpe]

That's what we are hoping for, so all of these especially the stressed moments are worth it.

If my application got refused with this matter, do you think my boyfriend has a right to complain? And will it be like doing an appeal?

One person from application centre earlier told me that appeals are being processed after 8 months. Is it true?

Well I can say that the appeals route is long hard and potentially expensive one.
Currently 6 months is the standard time for a hearing date.
It's really only worth considering if UKVI have made a mistake and you're both prepared to go that way.

Your application won't get refused as it appears you've complied with the UKVI requirements.
It's intended to be a joint effort by you both as a couple.....sponsor and applicant. Refusals do get made from time to time but that shouldn't be any reason to come between you.

If your boyfriend had any reservations about the quality of your application he should have made them before the application was submitted. IMHO

Stay positive and stay solid.

[Dedworth]

I have already thought about complaining but I am scared that it might affect my visa application.

Yes I know that is a consideration my gut feeling is put in a complaint.

There are others on here who I'm sure will have raised "official complaints" about similar appalling service whilst their applications are going through. Thankfully I never had to experience dealing with these faceless, bureaucratic imbeciles as Mrs D was already in the Uk working as a nurse.

Good luck with your application - don't let 'em wear you down :biggrin:

[Jentobeharrison]

Yes, when I was applying for marriage visitor visa, it was the most anxious two weeks of our lives, our world stopped and got really stressed, but since is longer than that visa, I just told my boyfriend to take off our mind from thinking that we are waiting for the result so we can still continue living whilst waiting and not be stressed. Haha another lesson learned from my previous visa application.

Honestly I'm so thankful about this site, I have recommended it to some who I talked to earlier.
You guys Helped us a lot, I would be totally blank on what to do if It wasn't because of you guys, thank you.

[Jentobeharrison]

The manager replied

"The British Embassy have not provided any detail about your login issue on visa4uk as that is a technical issue."

[marksroomspain]

Jen will keep my fingers crossed for your forthcoming visa success, well done for everything you have had to go through...

Love & Peace...:xxgrinning--00xx3:

[Michael Parnham]

You deserve a Medal Jen, I have no medal to send, so will send a rep, Good Luck!:xxgrinning--00xx3:

[Rosie1958]

Best of luck with your visa application, Jen! We are all behind you :xxgrinning--00xx3:

[Jentobeharrison]

Thank you so much :)

Just an update from VFS, they will be no longer giving AMAN tracking reference number and it will be taken off from their website, so our tracking reference number for the new applicants will be the GWF application reference number. :smile:

[gWaPito]

You've done all you can Jennifer, all the stones have been turned over. Like what's been said, their is no reason why you should get refused It's just a matter now of you both keeping yourselves busy until the moment you get that text message..'Come and get it!!' :biggrin::xxgrinning--00xx3:

[mymy1921]

hi jentobeharrison, any update on your situation, hope everything went well:smile:

[mymy1921]

hi again jen, i've tried logging in with the gwf trckng nmber but it isn't working, how about yours?

[Jentobeharrison]

You've done all you can Jennifer, all the stones have been turned over. Like what's been said, their is no reason why you should get refused It's just a matter now of you both keeping yourselves busy until the moment you get that text message..'Come and get it!!' :biggrin::xxgrinning--00xx3:


Gonna be busy losing weight!! lol

[Jentobeharrison]

hi again jen, i've tried logging in with the gwf trckng nmber but it isn't working, how about yours?

I have replied on your thread, you will see there what the manager of VFS e-mailed me :)

[mymy1921]

:biggrin::xxgrinning--00xx3:

[stevie c]

No faith in this system whatsoever it is a disgraceful service :cwm23:

[Jentobeharrison]

Well it will all be better if they have a reachable contact numbers. They're so hard so contact

[Jentobeharrison]

Question: aside from the form that we filled it and printed out from online, does the embassy has it's soft copy? I meant do they have access for that? I am worried as at first embassy told vfs not to accept my application because page 1 and page 2 are missing, however they've also printed my application from their data base but they weren't able to print out the page 1 and 2, but in the end as I've mentioned, embassy gave signal to vfs that they can accept my application because it's already ok. I'm just thinking that if they let me pass my application and they're aware that there are missing pages, I'm thinking that they might refuse my application because of missing pages

[sars_notd_virus]

glad to read you managed ok with the application Jen:xxgrinning--00xx3:

[mymy1921]

Maybe they have a soft copy of ur application, coz how come they can printed out ur app. , maybe they were the one who lost the pages... Don't worr try to do other things that will make yourself especially ur mind busy, easy to say :wink::biggrin: were on this waiting game :smile:

[Jentobeharrison]

Thats my agony. Just that lol :( :(