stevewool
9th March 2015, 18:51
Been having a few problems with online banking, so I thought I would pop into town in my wagon, park illegally, "doing a delivery luv", if they ask, and get this sorted out. It was over 1 hour later before I finally walked out of the bank. :cwm23: :cwm23:
:cwm23:
There have been a few problems transferring cash to other people and so on, so the person said, "I cannot see any problems, but we'll check", so they rang a department and - after I'd given them the passwords they were asking for - their response was also "You are through to the wrong department."
Well, that went down well!
Another wait on the phone while they connected me. Again I went through the security proceedings and again they could not find anything wrong. "Did you use your debit card for these transactions?" "YES," I replied. "AHHHHH, you are through to the wrong department - this is the Fraud Department - you need Debit/Credit Transactions." :cwm23::cwm23::cwm23:, "I am getting there", I told them ... and anyone else that would listen!
The next poor chap had the full force from me and he was the only one who did help in the end, after I'd explained to him what had happened in the 55 minutes I was on the phone (the Bank's phone, I may add) AND THAT I WANTED TO MAKE A COMPLAINT, his reply was:
"Would you consider some sort of funds going into your account to cover your inconvenience?" I was taken aback by this.
"NO, I DON'T I WANT THIS EVER TO HAPPEN AGAIN! AND I DON'T WANT IT TO HAPPEN TO OTHERS EITHER".
Yes, you may find that silly, but I was not looking for a reward or compensation, I just wanted a service that I should have received. And yes, this poor bloke gave me great service, but the others had let me down.
Anyway, lots of customers could hear me talking loudly and trying to explain why they'd sent me to different departments.
All's well that ends well, thank goodness.
:cwm23:
There have been a few problems transferring cash to other people and so on, so the person said, "I cannot see any problems, but we'll check", so they rang a department and - after I'd given them the passwords they were asking for - their response was also "You are through to the wrong department."
Well, that went down well!
Another wait on the phone while they connected me. Again I went through the security proceedings and again they could not find anything wrong. "Did you use your debit card for these transactions?" "YES," I replied. "AHHHHH, you are through to the wrong department - this is the Fraud Department - you need Debit/Credit Transactions." :cwm23::cwm23::cwm23:, "I am getting there", I told them ... and anyone else that would listen!
The next poor chap had the full force from me and he was the only one who did help in the end, after I'd explained to him what had happened in the 55 minutes I was on the phone (the Bank's phone, I may add) AND THAT I WANTED TO MAKE A COMPLAINT, his reply was:
"Would you consider some sort of funds going into your account to cover your inconvenience?" I was taken aback by this.
"NO, I DON'T I WANT THIS EVER TO HAPPEN AGAIN! AND I DON'T WANT IT TO HAPPEN TO OTHERS EITHER".
Yes, you may find that silly, but I was not looking for a reward or compensation, I just wanted a service that I should have received. And yes, this poor bloke gave me great service, but the others had let me down.
Anyway, lots of customers could hear me talking loudly and trying to explain why they'd sent me to different departments.
All's well that ends well, thank goodness.