Quote Originally Posted by ana23 View Post
Hello! I just would like to share how bad I felt using this remittance center to send money to the Philippines. I send the money last week of august and I was told that it will take 7-8 working days to get the money credited to the Philippines bank account, after the said days I tried to follow up the money but I was told that they couldn’t verify my remittance status due to system error, what so upsetting was that it entails so much hard work for me to be able to raise each and every penny just to keep and sustain the need of my family back home, and having this problem is the very least that I expect from my kababayan, not to mention how hard (extremely hard) to get thru their call center agent, I tried ringing their London office but my calls are just rejected.
I just wonder what should I do next, it’s been almost 3 weeks since I transferred the money. All I can do for now is hope and pray that everything would turn out well. Thanks for taking your time to read my post.
Sorry to hear this tale of woe.

If and when they do or don't complete the transaction it might be worth taking Small Claims Court action against them. Also are they overseeen by some regulatory body eg FSA ?

They sound like a very dodgy outfit.