who does the paralegal work for ? is it a charity or a private company ?
your friend is running out of time, the longer she leaves applying for her ILR the greater chance of refusal..
she needs to contact a few places and see what each one says, and maybe go for the one that gets most recommendations
try Citizens Advice Bureau, her local law centres ( phone a couple near her, see if they agree what's best for her to do) and the Immigration Advisory Service (IAS).