Nationwide ATM Problem

[keithAngel]

Hello,

I paid £100 into my Nationwide account in the UK on the 6th Dec and phoned my wife up immediately to let her know.
She went to the Metro Bank in Bogo, Cebu on the 08th Dec and could not get the funds.
She asked the security guard in the bank what the problem was.

I checked with Nationwide and £98+ was taken out on the 08th, when my wife said she could not get the money

My dear wife is the only one who has the card and the pin number.

Any idea which way to go now.

Thanks

Hi Apo having read all need an amplified version of" and could not get the funds." What exactly happened from her point of veiw

[baboyako]

you need to wait a bit longer... say 7 days

if its not refunded to the account, phone up the indian callcentre and spend 30minutes waiting for them to track it down.

they should be able to then adjust your account.

there is no point phoning them now cuz they have to wait for the transaction to rollback in the ATM which takes a few days

[cheesewiz]

I had a one or two experienced like that and you have to depend your self as much as you can to the bank personnel that you didn't get any money at all but most of the time they are not very helpful but for some good reason after a few weeks good news happened as the money back to my account after the investigations etc

another thing is ATM machine in the Phils has the reputation of eating your card and that's it no card for a while bec it takes time b4 you can get it back unfortunately, that's why the last time i went home i didn't use my debit card at all as some of the ATM machine in the phils usually never return you card at one point then ask the bank personnel about it and to give you a comfort that no need to worry about it but you have to wait a week or two to get it back

[aposhark]

Hi Apo having read all need an amplified version of" and could not get the funds." What exactly happened from her point of veiw

Sorry for this late reply Keith, I have been having modem problems....

I have sent an email to the Metrobank and am waiting for a reply.

My wife went to the ATM machine to withdraw money.
She did not receive any money from the machine and she saw the message that it was unavailable.
She did not get a receipt or any money.
She was understandably very concerned and reported what happened to the security guard.

I have asked the bank to tell me what happened to the money?

I will be back in the Philippines in a few weeks and will investigate, but I think Aromulus's idea about her not waiting long enough to be most likely, and I may have to chalk it down to her inexperience