I don't know how to start:

I know that I have mentioned this before:

My youngest sister (a qualified Registered Nurse in the OI) is planning to study here in the UK http://www.impactcollege.org/ in Reading...

She attended a free orientation seminar: FAST TRACT TO UK in our province in Bicol (7hours drive from Manila).

Consulatncy Agency: World Connect (Bicol Branch)

so yeah, then she was able get the free literature, free orientation and others... she did more research regarding this type of visa... then she sent me all the copies of what they have talked about...

But then... she phoned the GLOBAL SUMMIT CONSULTANCY (Manila Main) from the literature that they(Bicol Branch) have given....

and was found out that it is a lot cheaper to apply in Makati direct than in Bicol branch...

Bicol Branch Fees vs Manila Main fees compared:
1st consultancy PhP 26,000 - Php 23,000 = PhP3,000 savings
2nd Consulancy PhP 21,000 - Php 15,000 = PhP6,000 savings
3rd Consulancy PhP 21,000 - Php 15,000 = PhP6,000 savings
TOTALS: Branch PhP 68,000 - Main PhP53,000 = PhP15,000 savings!!!!

So yeah, since we have a family in Manila, she went there with high hopes and PhP23000 in her pocket... Submitted her photocopied school records and she signed a contract and was given a receipt of PhP23,000!!

The good thing was the agent who took the payment said: it is better for her to ask us (me & jay) to pay the tuition fee in Impact college direct than transferring the money from UK to PI account (we will surely save a lot from the exchange rates) so yeah that is why we are going to do that... FAIR ENOUGH GIVING SUCH ADVICE

Next:
My sister then went back to Bicol and she phoned Manila Office again just saying that the sponsor's documents will follow soon (Jay&I) then they said that they are now going to pass it on to the BICOL BRANCH so that she will not be travelling so far and the hassle etc.. (again FAIR ENOUGH)!! But then my sister said: as long as the rates im going to pay will be the MAIN rate than the BRANCH RATE! and they said, fine... no problem with that...

SO yesterday: Sis went to the Bicol Branch and told this CATHY (THE branch MANAGER) that she was referred there by the MAIN office:

Then CATHY WAS SO SO FURIOUS!!!
Cathy: how dare she could do that to her! in the first place, she was the one who oriented her!
Sis: well, what can i say it is cheaper there
Cathy: How did you know it's cheaper there?
Sis: Becuase you have given me literature so i researched online & phoned the Main just to make sure its genuine
Cathy: How would you feel if you're client that you hav oriented will go to somewhere else... dont u feel betrayed!!
Sis: But thats the main.. i went to the cheaper rate with the same services... what is P700 bus fare going to Makati vs PhP15000 savings?
Cathy: You have to feel how i feel, be in the same boat as me...
May i see the receipt please and i will change it to BICOL BRANCH RECEIPT, WE WILL DESTROY THE ORIGINAL RECEIPT & SIGN another contract under this Branch!
Sis: I dont have the receipt with me (tho it was in her bag)
Cathy: then on Saturday, bring your receipt with you & let us meet somewhere else privaltely outside the office!!!!

GRRRRRRRRRRRRRRR.............
I was shocked!!!! she was shocked!! she was harrassing my sister saying about how would you feel etc... and also, my sis found out that Cathy gave also the applicants her HUSBAND'S number (BRANCH office in Paranaque)! so she was hoping that maybe she would go there..so the commision that they will be receiving is within her family circle!!!

Next: CUSTOMER IS ALWAYS RIGHT!!! cUSTOMERS HAS GOT THE PRIVILEGE TO FIND THE BEST VALUE FOR THEIR MONEY! same services but less fees!!
And how dare Cathy to speak that way to her! She even wanted to replace the original receipt that was given by the MAIN office "somewhere" outside the business premises!!! isnt that already fishy!!!

nEXT: THEY EVEN SAID THAT ON WEDNESDAY, they will be giving my SIS the certificate of enrolment (photocopy) even if not paying the Tuition fee £800... AND HOW ARE THEY GOING TO PRODUCE THAT?!!!

We phoned up IMPACT COLLEGE before these horrible events and asked if there is a record of my sis... They said, not on the database yet... SO MEANING!! THEY (AGENCY) EVEN HAVENT SENT the School requirements of my sis!!!! and how are they going to produce Cert of Enrol?!!!!!

Please help!!!
They are harrassing her!

Plus the main office (the agent who gave her tips) is always out of reached!!!!!!
Sis said that Cathy is very powerful and she holds those agents (main) in their necks!!!!

please!!!
help
NO REFUND FOR THE INITIAL FEE!! but what now? they havent done anything yet!! so we have a very strong case here!!!

Thank you for reading and hope to read some sound advices...