hello mickcant i'm in uk now but from cagayan de oro before...maybe your wife put out here birth date differently cause we are used to month.day,year in the Philippines but the request might be for day,month,year. As long as she have her password and her form is saved in her email she can always retrieve her online application in her own pc or in any pc in the internet cafe and have it printed out cause that's what i have done... Hope its now sorted though, By the way what part of cdo your living at?
