Last year we put some cash in a bond acc at Barclays via online banking..Now that it has matured we want to move it as the interest rate is rubbish..Mrs phoned them to give instructions but they wont entertain her as they say she doesnt know her mothers maiden name! We just got a letter saying that if we do not instruct them within another 7 days they will stick it back in to the same bond acc for 12 months..
Knumb skulls.
I might be getting on a bit but at least I can remember when I could speak directly to my bank manager..These days they throw us on the mercy of robotic call center operatives..Grrrrrrrrrr.
Rant over....For now....
