My girlfriend recieved this text today:

you may pick up your visa free refund from 2-4pm at 25 floor Phil AXA Bldg. Please bring orig and copy of valid ID.
Representatives must bring authorization letter with applicant's ID

She had her last visit visa issued in March, so I don't know why she needs a refund? Is it a mistake on the part of the visa agency? Has anyone else recieved this text?