National Insurance Number

[jbt]

At this point the lady is very nervous, I've not introduced myself and she has assumed from the smart suit, black coat and leather folder (I borrowed it) I'm someone who knows far more about it than I do. Every few lines she looks up to me to check it's ok.
I didn't need to say anything after that, and it went smoothly. I felt a bit sorry for the lady, she went from aggressive to very nervous in about 5 seconds.

Dave,

see what a smart suit can do....or maybe its the leather folder