Word its amazing how many of my Wifes friends in particular will ring or text and im supose to dash round or call them up and sort out some issue
But I have to be honest I see to many people conned by computer repair shops to stop helping
I think as always best to do a clean install you should have the orginal disks or download of the application and instead of trying to upgrade.
If more people use there My docs and had a regular backup in place for all photos, documents and any other unique files. You could simply wipe and copy over.
With regards the browser as the browser comes more and more important for many users surely many will like many others and myself have several Browsers loaded.
But still find best to run browsers and day to day stuff in a vm, when it looks scruffy or in a badway, wipe and run the orignal clean version
