Its the Philippines,your lucky they opened the item when the recipient was actually in attendance I have tried to send recorded delivery items to pinas in the past only to be told the insurance wouldnt cover the item in PI,but an item thats signed for is usually delivered to a home and a signature taken as proof of delivery,as Miss P said going to the Post Office to collect it yourself negates the need for a post man and kind of defeats the object Also as Miss P said......Geeeezzzzz............Only in the Philippines