You'll get used to it with their language.
During the first time I rang the DOLE office, it was also hard for me to speak with them. The office is in Glasgow and it will take an hour to finish my interview before I claim my benefits.
pardon sir, again please! repeat again please
There's me thinking it's because there's a big que with you standing behind people like Rab C Nesbitt.
Rab: “Mary, you and I go back a long way to let a pound of dead meat come between us.” Mary: “Let's leave our sex life out of this.”
It's time to kick ass and chew bubble gum. And I'm all out of gum.