Vfs question

[Ji&Ma]

hi florge!i called the number u gave me,only to find out my docs has been deliverd.at.the.agency.last.may.15.pa!!omg!

Are you JOKING???
May 15-th??? And that so called "agency" has been unable to inform you since then???
If I were you I would tell them my opinion about their services very "nicely" then
Thats what I call "service"...