I applied for a pre paid debit card via sta travel last week, took in some ID and stuff and hoped to get it sorted and have the card a week or so later. But no... They give you nothing but a voucher code to then use online. Despite being told by the shop assistant he would take care of everything - prior to getting my £20.So that evening I took it online and entered my voucher code. Then I needed a scan of my passport...
Don't have my own scanner, so a trip to the sister a few days later to sort it out then!
Then after going through the process at the weekend I get a text message asking me to contact customer services.
What follows is a very condensed version of the conversation I had at the time!
Hello, I've applied for one of your pre paid debit cards. And you have asked me to call you to further my application!
Data Protection followed.. Yes sir, we require a copy of a utility bill as proof of address.
Okay, can I send you a copy of my mobile phone bill as I have a contract that I have had for two years?
No sir!
Okay, how about a bank statement?
Yes sir, that would be acceptable.
Okay, could I email a copy to you as I register everything online?
No sir, you need to send it in the post and allow up to 7 working days for us to receive your post.
So after much back and forth I give in and ask for a refund as if I have to wait up to 2 weeks for them to get my bank statement - and have to get a paper copy off of the bank, another 7 days. Then really I cannot expect to receive this card till I am in the Philippines.
And so after asking for a refund, I am given the classic line "Please allow 14 working days for your refund to arrive".. 3 weeks
Looks like I'm taking cash only!
Originally Posted by Northerner
) in cash so was thinking of exchanging at the airport, but then everyone on here says it is worse for the rates. But perhaps safer...
