Well I am guessing your either a member of parliament or a policeman, both frequently believe that they should be treated with some kind of special respect according to the jobs rather than their actions.
That’s a bit of a side issue, because you’re displaying a particular attitude that I find extremely distasteful.
The treatment your fiancée received is how the mechanisms of British bureaucracy treat people. It seems that the implementers in all aspects of the civil service now put themselves above the people they are meant to serve.