hi yorkie ive been through that process but are you sure that your wife pay for delivery?or just the text and email messages that they will let you know from time to time if what's happening with her visa?
anyway if you really pay for the delivery then just make an inquiry..Try these numbers...

British Embassy in Manila
For PLDT & Smart Subscribers 1-909-885-VISA (8472).

For Bayantel 1-903-VISAUK or 1-903-847285

Telephone: (2) 816 7116 or 816 7348/9 (consular/visa section). Fax: (2) 819 7206.
Email: uk AT info DOT com DOT ph ( for information)