Warning.....(maybe)

[Pepe n Pilar]

Yeah, I agree that's a bit of a bugger. I used to work at a bank and I'm trying to remember if we open cash points for people who have used their credit cards or cards from abroad on our ATM. I think we only do if their card had been eaten by the machine - as long as they got all the required ID we will give it back to them, otherwise we cut it up . If they're disputing that money hasn't come out when they tried to withdraw - I think we just ask them to fill out a claim form and contact their banks as well 'cos we got no way of telling if they were telling the truth or not as we can't look into their accounts.. hence probably why in the Philippines they don't bother with all that hassle and just say report it to your bank.

Hi, as far as i can remember bank personnels know if the client is telling the truth or not. In case there is a complain like machine didn't dispense the cash, they have to make complaints right there and then and fill up a form. Then the Cashier or Cash Custodian or any authorized bank personnel who does the refill of cash on trays does the balancing of the same at the end of the day. There is a receipt that indicates the cash in and out. Amount on the balance should tally with the actual cash. They will know if there is excess cash.

[Kju&2]

Hi, as far as i can remember bank personnels know if the client is telling the truth or not. In case there is a complain like machine didn't dispense the cash, they have to make complaints right there and then and fill up a form. Then the Cashier or Cash Custodian or any authorized bank personnel who does the refill of cash on trays does the balancing of the same at the end of the day. There is a receipt that indicates the cash in and out. Amount on the balance should tally with the actual cash. They will know if there is excess cash.

Hi. Sorry I phrased my reply wrong as I was in a rush. What I meant to say by we can't tell if they were telling the truth or not if they bank elsewhere was that we can't just take their word for it if they say that the cashpoint didn't dispense any money without doing a further investigation on the cashpoint at the end of the day by balancing it out. We can't just hand out the money to them as soon as they have notified us that they didn't get their cash as unfortunately - there are people out there who's out to scam and steal. If they happen to bank with the same bank that they used the atm on - the tellers could look into their accounts straight away to see if the money had been debited or not as sometimes it could just be a fault on the atm and their account wasn't debited anyway. What I actually meant to say was that if at the end of the day - the cashpoints were checked and we've found that the cashpoint's balanced and not in credit or debit - then we just advice the customers to fill out the dispute form and also contact their banks. I read what I said and it did come out wrong so my apologies!!