Quote Originally Posted by Ekks View Post
Yeah, I agree that's a bit of a bugger. I used to work at a bank and I'm trying to remember if we open cash points for people who have used their credit cards or cards from abroad on our ATM. I think we only do if their card had been eaten by the machine - as long as they got all the required ID we will give it back to them, otherwise we cut it up . If they're disputing that money hasn't come out when they tried to withdraw - I think we just ask them to fill out a claim form and contact their banks as well 'cos we got no way of telling if they were telling the truth or not as we can't look into their accounts.. hence probably why in the Philippines they don't bother with all that hassle and just say report it to your bank.
Hi, as far as i can remember bank personnels know if the client is telling the truth or not. In case there is a complain like machine didn't dispense the cash, they have to make complaints right there and then and fill up a form. Then the Cashier or Cash Custodian or any authorized bank personnel who does the refill of cash on trays does the balancing of the same at the end of the day. There is a receipt that indicates the cash in and out. Amount on the balance should tally with the actual cash. They will know if there is excess cash.