Quote Originally Posted by Pepe n Pilar View Post
Hi, as far as i can remember bank personnels know if the client is telling the truth or not. In case there is a complain like machine didn't dispense the cash, they have to make complaints right there and then and fill up a form. Then the Cashier or Cash Custodian or any authorized bank personnel who does the refill of cash on trays does the balancing of the same at the end of the day. There is a receipt that indicates the cash in and out. Amount on the balance should tally with the actual cash. They will know if there is excess cash.
Hi. Sorry I phrased my reply wrong as I was in a rush. What I meant to say by we can't tell if they were telling the truth or not if they bank elsewhere was that we can't just take their word for it if they say that the cashpoint didn't dispense any money without doing a further investigation on the cashpoint at the end of the day by balancing it out. We can't just hand out the money to them as soon as they have notified us that they didn't get their cash as unfortunately - there are people out there who's out to scam and steal. If they happen to bank with the same bank that they used the atm on - the tellers could look into their accounts straight away to see if the money had been debited or not as sometimes it could just be a fault on the atm and their account wasn't debited anyway. What I actually meant to say was that if at the end of the day - the cashpoints were checked and we've found that the cashpoint's balanced and not in credit or debit - then we just advice the customers to fill out the dispute form and also contact their banks. I read what I said and it did come out wrong so my apologies!!