As said before in recent post i just got back from the Phils,(its not my first journrey) so i was feelin a bit low re-adjusting to the weather and leaving my gf behind. I first knew I was back in good old Blighty when I needed some directions at Heathrow, .the man in uniform just mumbled and pointed and was gone, typical i thought , as just hrs before I saw an old lady in Hong Kong airport who needed help , she was escorted by an attendant to an elevator area she was trying to find. ...I love this country , but standards have dropped like a stone in the last 10 yrs or so .....every thing seems such an effort for those who should be there to help, and the service I received when in those big stores mentioned in another thread was appalling, and im not saying that for effect.
Its not all bad but we are way behind the standards of Philippine customer service who go out of there way to help...................one example, I bought an ornament in SM mall, the asst said sorry sir we dont have a box for that , if you give me 10 mins I will make one up for you......10 mins later a made up box arrived and he duly packed it for me.....to sum up it was his attitude that shone thru, it wasnt any trouble for him.
