yep you can contact them/ its best that your fiancee/wife could phone them instead coz its cheaper obviously.
or just email them...
this is what they replied when i emailed them...
For settlement visa applications the visa section of the embassy targets to process applications in 3 months. There will be one of three outcomes: issuance of visa, refusal of visa, or interview. If you require an interview, the embassy aims to be able to provide an appointment within 15 working days. We will send the result of your application together with the original documents you submitted via courier.
If you need further assistance you may also call our call center at 02-7513750 to 56. We accept calls from Monday to Friday 8am to 8pm and 8am to 6pm every Saturday. This service is free of charge.
