Hi Joebloggs,
thats the problem the man answering the phone gives out scripted replies. although he does see my moms file on the computer but all he says "we will contact you when we have news". my mom asked him if he could guide her on what to do and he gave her the answer of "it normally takes 2 months or sooner". yes we did give new evidence. after my moms email yesterday, she just got an automated reply. so i think getting it this week, wont happen.![]()