o2 Broadband & BT

[Dedworth]

i'm sure all broadband ISP's have to use BT to fix any faults that are on your line which are not caused by your ISP's equipment in your local exchange..

They do but I think what sets o2 apart is the efficiency of their 0800 UK based Tech Support and in my case here the speed and no bullshit fixing of the problem. TBH I was fully expecting BT to come out with the usual crap - "we've tested your line and it's all OK"