my wife has got around 50 piccys, after reading mrmattys trouble i am going to tell my wife to DEMAND they take all her documents, i am sure mrmatty will be ok though as its only a couple of pics, his wife had everything needed i think.
Its a shame that the staff are so mean, i wonder why they intimidate there own people, maybe a bit of jealousy in the office as they will not be going to the UK??