Authur...Re read the thread and follow the instructions given..Its really not that hard..
Then tell them if there are any improvements.
If it makes you feel any better..I bet my internet connection is about 20 times worse than yours..In fact it might be quicker to send you this message in the post.

Here`s where you can download spydoctor.. http://www.pctools.com/spyware-doctor/download/
After downloading it,install it and follow instructions..
It will find all the nasty viruses that you might have picked up whilst mistakenly pressing a strange looking link and stumbling across the odd porn site etc..
Dont worry..We all fall prey to that kind of thing from time to time and we are not to blame!