I'd have thought the Home Office - Identity & Passport Service would be a better bet
https://www.ips.gov.uk/cps/rde/xchg/...hs.xsl/183.htm
For passport advice every day of the week between 7.00am and 11.00pm, call 0300 222 0000. (Calls to 0300 numbers are charged at your network provider's standard national rate).