HI Fiona!!! Did u purchase VFS SMS Status Tracking Service when u submitted your documents at VFS Office??? They usually text or email you about the development of your application which u can access via VFS Website.
SMS status tracking service
At VFS Global, we constantly strive to offer a range of hi-end services to enhance customer satisfaction. VFS aims is to add value to applicants' experience, and are privileged to offer the latest hi-tech SMS service, an express route to know the status of your visa application.
Easy to use SMS service with an automated confirmation feedback message sent to the applicant's mobile phone, at various stages of the visa application process. Additionally, this user-friendly service will be followed up with an automated email message to the applicants email id informing them of the status of their visa application.
Experience the benefits of this service, which can be purchased for PHP 110 (inclusive of VAT), during the time of submission of the visa application form. The form can be filled before visiting the application centre, by visiting our website and downloading the form in the comfort of your home.
http://www.vfs-uk-ph.com/
https://www.vfs.org.in/UKG-PassportT...L8//QveaP7PAbm
....with regards to British Embassy and ECO,.i think they are doing their job well but it is highly recommended that the applicant checked,read,reviewed,understand and organized all the documents before they submit it to the VFS ,..so that the ECO will not have a hard time accessing/make a decision and can give the applicants an easy suitable outcome on his/her visa applications.