Thanks for that but from the web page supplied by Sars (http://www.dfa.gov.ph/main/index.php...rectlink&id=13) it makes it clear one must have an appointment. From the list of documents it appears to me that a number of docs are needed to renew a passport. I agree that logically if one has been granted a passport then they should be able to renew it without producing all the paperwork again. Unfortunately most Governments don't work on logic !
Sars, whilst the video presentation is great it does not answer my question. That was, should I have got a response when I made the application for the appointment on line ? I want to know whether I need to keep trying until I get an acknowledgement response or should I wait. I will try to call DFA in the morning, but with the time difference I have missed it a couple of times. I really must tie a ribbon on a finger, so I will remember !!!!
Thanks everyone for your help.