Hmm ... could well be, Ian. Not that I'm disputing what the three Steves believe might be the cause. But I used to be with Tiscali - which was taken over by [or merged with, TalkTalk - not sure which!] - since when I've noticed the service has deteriorated considerably ... in spite of my receiving a barrage of emails from the latter about so-called "improvements"! For 'two pins' I'd change right now ... were it not for the hassle involved.