No worries tone. Hotline is 24/7.
Try to check their website to email or much better phone them. Hope the address below helps. I did applied for Banco de Oro in the Philippines but when I found CBN London Ltd...at the same time I just applied cash card for the family here in the UK. Try to contact them & for sure they would be of help.
At first I phone them & I was allowed to send money for the first time eventhough I wasn't a member yet. So the money was send from my halifax debit card to the family's BDO bank account in the pHils. They asked my full details & address and they sent me the form. I fill up the form with my passport photocopy (signed & certified correct from my employer) & a passport photo. U may register 3 names of the family for the CASH card application.
Here's the contact details:
for uk
CBN LONDON LTD
GROUND FLOOR 50 MARGARET STREET LONDON W1W 8SF
Tel no.: +(44) 0207 099-4280 / 0207 462-3000
Email add: cbnlondon@cbngrupo.net
for spain
CBN REMITTANCE CENTER S.A.
Sor Angela de la Cruz 36 Planta Baja Madrid, Spain 28020
Tel no.: +(34) 915 671 533 / +(34) 915 705 090
Email add : cbnmadrid@cbngrupo.net