I haven't used it personally, but two of our recent family visitors (one still here) have used it.
yes, it's more expense, but I agreed to pay it as all the feedback was positive.
Helpful and friendly, air-con,photocopier,snacks,drinks,no long queue and no wasted times. Both our visitors said it was great and was so convenient.
As always, it's a personal choice. Feedback to me has been very positive despite the cost.