perhaps you are correct John, but surely with the benefit of that experience you are well positioned to comment on if you feel completely comfortable with how things were handled.. Personally I believe the isssue lies in how they are constrained by so much potential litigation and even loss of their careers and of course the nature of the very mobile looting does not lend itself to instant response in such a large city.
I do not profess to have a solution so I will bow to your superior knowledge.