Have any of you tried emailflights.com? I tried to book a ticket for my husband but then I cancelled it because they are asking for clicksafe password which I do not know and I cannot contact my husband because there's no signal in his worksite... so just cancelled and planned to wait for him but then after I pressed cancelled I got an a message on the next page like this and they sent me the same message on my email

Your reservation is being processed.

Dear EmailFlights Traveller,
Please do not try to book again as this may duplicate your booking and payment. We are currently processing your booking. Please note that we cannot guarantee the prices shown here until your tickets have been issued, your payment has been cleared and you receive your final booking confirmation email.

how am I supposed to book again if they are doing this not to book or the charge will double I need help anyone here expereinced this? I cannot check my hubby's account if it has been deducted already coz he is out of reach oh no am dead !!!!!!
I sent an email to their customer service already and I have been trying to contact their number but it keeps saying on my phone not permitted...

I don't know how else am suppose to contact their customer service what is going on I did not pursue with the booking because I don't have the clicksafe password and yet there's a message like that... as if we can no longer make a booking to them or somewhere else because there's that booking on process and who knows if they already deducted our account even if I wasn't able to enter the clicksafe password... this is so mean