hi ana,
don't allow anybody to upset u like that. nobody has the right to upset us...even in the VFS, the staff who assists u when u come in the office will remind & instruct u if your papers are in order according to the list without staples, clips & folders & have photocopy with u ready etc....So that's clear enough to understand. But in your case, the officers who are at the entrance door should let u know the same way too.
is he really yelling at you? that's unacceptable. don't think that u are only an ordinary person. all of us are fair & equal. we follow instructions, rules & we all pay the same amount. u can make a complaint about this because there's cctv & and a speaker inside. he stayed calm with the rest of the applicant coz maybe he can see from your face & the rest of the applicants reactions that what he has done at shouting at u is absolutely wrong
it doesn't surprise me having local staffs/ interviewer coz it is how it's like in VFS too...even in the British Embassy Manila at the customer service downstairs...it's how it is nowadays, outsourcing...foriegn countries looks for partnership to work for them to provide a certain services. (My husband feels the same way too & was also surprise) For sure u can browse a link for austrian embassy on where u can address your complain. if you are not ready yet, just jot the incident down in your diary & discuss it with your partner.
cheer up girl
My 1st ever experience applying an Austrian Visa
GRACE
Originally Posted by GraceAdam
