Quote Originally Posted by alanp View Post
no if we can not get a new test before the make their decision we loose all the fee we paid. I am just trying to contact them to ask for an extension and to get the passport back as she can not take a test with out it
Alan, I've been thinking more about this.
Did they give you any kind of refusal letter?
Did they mention that they will send you a refusal letter?

I would say continue the route you have planned and they have suggested.
But...... at the end of the day you should have a refusal letter. This letter will state the reason(s) for refusal, and would be the basis and key for next steps as it needs to be based on immigration rules.
Just suggesting 'straws' to grasp.