Ded may be right, but it would be polite - and good communication skills - to recognise that I raised the issue over a year ago.
Doctors and nurses with more influence than me are doing their best to improve matters. The comment in the Daily Mail by a relatively unknown obstetrician / gynaecologist in Shanghai criticising Lord Winston is unhelpful !
As for your own attempts to obtain a satisfactory response, you have my sympathy, and admiration for trying.