hmm hi there..
I think we have same problem..imagine we've been waiting for my certificate for ages ..it's been my 8th week of waiting. Me and my fiancee keep chasing the English Centre in Cebu. (i guess, i knew where you took your english exam)
i took last 9th September, 2011 and by October our documents were ready for submission but because of this SUPER DELAYED in releasing my cert. i wasn't able to submit it, i cancelled the appointment and make another online visa form because mine was expired last 5th Nov.
me and my fiancee went to their office last Oct 12 just to check what was going on and why it took them like years before they will give that cert. to me/us. and the manager and his wife was so promising telling us that "they called the city and guilds and its coming, its in the post" blah blah.. imagine that day we will go to Manila to submit my documents but because of their services it ruined the process..
seriously, we long for that because it's not easy to be apart to the person you love and we are hoping to be together this christmas. :(
it is just so frustrating to think that maybe this time when I went to Manila on my appointment day (Oct 12) i should have gone to UK right now and be with my fiancee.
but we are still very hopeful that it will come this week.. fingers crossed..
BTW, keep texting them.. that's what i did to them everyday and his wife is angry with me. nah the hell i care to them..all i want is my certificate.. errrrrrr sooo annoying really.. :((