Quote Originally Posted by RickyR View Post
it would be reasonable to send a politely worded e-mail asking for proof of the alleged problem, and whether the shop he visited could e-mail you directly with what the feel is the problem. Also reaffirm that the item was thoroughly checked prior to shipping and at the time of shipping had no sign of damage, defects or dirt.
I agree with also.
Stu, do you have any serial numbers for the camera and lens?
If yes, then any request for the report of 'damage' should include a request for those.