Ebay problems

[sim&lil]

This sounds like buyers remorse to me. As a seller you are pretty much screwed. Ebay will always side with the buyer sadly. Email the buyer and ask him to supply a letter from the camera shop which told him the lens was faulty, if he does just issue a full refund on return of the lens. You can always sell it again if it is ok.

Being a seller on ebay is becoming a real pain these days. If a buyer doesn't pay I can't leave negative feedback, but a buyer can leave negative for any reason they want.

Do not give him a partial refund and let him keep the item.

[lastlid]

Yes, it used to be a case of once the item is sold then thats it, but not anymore. That changed a few years ago. Same for the feedback - seller used to be able to give negative feedback.

But I found some sellers abused the negative feedback privlidge when they had it.

[KeithD]

Being a seller on ebay is becoming a real pain these days. If a buyer doesn't pay I can't leave negative feedback, but a buyer can leave negative for any reason they want.

Seller negative feedback removal was a good thing as it prevented slanging matches across accounts, especially when it is the seller who is supposed to offer A1 customer service. A seller can still comment on negative comments and have them removed if Ebay agree to it.

Yes, it used to be a case of once the item is sold then thats it, but not anymore. That changed a few years ago.

Actually the law changed well before Ebay existed, it just wasn't implemented by Ebay as they left any problems for the buyer/seller to sort out between themselves. This changed after pressure from the EU.

[sim&lil]

Seller negative feedback removal was a good thing as it prevented slanging matches across accounts, especially when it is the seller who is supposed to offer A1 customer service. A seller can still comment on negative comments and have them removed if Ebay agree to it.

Getting ebay to remove negative feedback is a real pain, they hardly ever do it and you need some serious proof that the buyer has conned you. Removing sellers negative feedback was unfair. I sell a lot on ebay and pride myself on good service, but what annoys me is buyers who win the item and then take days to pay and then moan that it took more than three days for them to recieve their item. If you win it pay for it asap. Has anyone here been held to ransom over feedback?

[lastlid]

Has anyone here been held to ransom over feedback?

I used to find with the old neg feedback for sellers that some would give a negative whenever the buyer expressed a genuine grievance, which is also wrong. Removing the neg option, by ebay, wasn't really the best solution to that but that is what was done...

[lastlid]

I sell a lot on ebay and pride myself on good service, but what annoys me is buyers who win the item and then take days to pay and then moan that it took more than three days for them to recieve their item.

Sometimes I have been a bit slow about payment but I would never give negative feedback if the item was slow to arrive as a result of my laziness. But there is always some that do.....