Hi John! I think I experienced the same problem when I was in UK last year. Trev took me to a dermatologist who then examined my scalp, told me there was nothing wrong with it. It's just going through a certain phase where some hairs are falling. But I know how worrying it could be seeing your hair everywhere and hoovering the carpet everyday just to get rid of it. I know the feeling, believe me. But tell her not to worry though, it will grow back in time. Make her use a milder shampoo and conditioner and yes, condition the scalp. Try a coconut based conditioner for her hair. Cheers!