Originally Posted by milesaway1113
hopefully it will goes smooth for me and just praying it will be alright.. this is the number 0300 123 2412.
What should I do if my biometric residence permit is not delivered?
If you have not received your permit 10 working days after the date on your letter from us extending your permission to stay in the UK, you should phone us on 0300 123 2412. You cannot ask about undelivered permits in person at our public enquiry offices or biometric enrolment centres.
Your biometric residence permit will be securely delivered by courier to the address you have provided to us. On delivery of your permit you will be required to sign for it and show identification such as your passport or driving licence. If you are not present when the permit is delivered, the courier will leave a calling card containing contact details so you can rearrange delivery. You must contact the courier as soon as possible.
If you do not rearrange delivery the courier will send you a reminder letter. If you still do not rearrange delivery of your permit the courier will attempt a second delivery. If you are still not present and the courier is unable to deliver your permit to you the UK Border Agency will be notified of the failed delivery.
We will then send a reminder letter to you advising you to contact the courier as soon as possible to rearrange delivery. Your biometric residence permit will be held by us until you make contact to request delivery, or until it reaches its expiry date.
If you do not contact us and your biometric residence permit reaches its expiry date the permit will be cancelled and destroyed. You would then have no permission to stay in the UK and we will send a second letter to you informing you of this and advising you that, if you intend to remain in the UK, you must make a fresh immigration visa application and a new appointment to provide your biometric information.
