As someone who used to work at a Resdential Care Home as an administrator, I can sympathise with Kuya Allen. We had staff that had worked in a care home for 20, 30 years, plenty of experience, but were all forced to take NVQ2 or lose their jobs. For those who don't know what NVQ2 involves, its basic common sense stuff, like how to open doors and how to greet people. While I agree there is a need for a common standard of training, telling perfectly good and capable staff with many years experience they must be retrained is a farce. How about the whole of the British Government be retrained to take NVQ3 in how to run the country. I remember Care Standards Inspection days, utter nightmares. One year they'd say, for example (true story) you must only dispense medication in a cup, then the following year, they'd say, now you must NOT use a cup, but hand the medication over to the "service user". Then they wanted employee records kept in a certain way, then next year they would say, no, you must now do it this way, then they give you 14 days to comply, otherwise they will take "action" against you. Glad I'm out of it, retail seems a walk in the park in comparison.
