I rang ahead to let them know I was coming and when I got there the Duty Manager was awful. She was so rude and disgruntled saying that there was so much paperwork to do and she didn't have time to register my accident as she was running a store. I politely insisted and told her from my wheelchair
that I wouldn't be leaving until it had been recorded. The
one page report (half of which was completed by me) was eventually completed in less than 4 minutes and she softened a little bit when I gave her photos of the potholes that caused the accident and my x-rays. To my amazement, she then went back to stacking shelves!
So unprofessional and lacking in Customer Care..........
Originally Posted by Rosie1958
I rang ahead to let them know I was coming and when I got there the Duty Manager was awful. She was so rude and disgruntled saying that there was so much paperwork to do and she didn't have time to register my accident as she was running a store. I politely insisted and told her from my wheelchair
