Have U Heard about Philand Ynterlink?

[jta]

I have sent 2 boxes to philand-ynterlink last November 2011 and 1 box last month but just like ur situation it hasn't been delivered yet.Kirby who collected my boxes sent an email informing every customers about their meeting with Peter newlove stating the problems they were encountering. Hence,he stated that Peter newlove s trying to sort the problem and be sorted out in 6-8wks time .unfortunately,Kirby (collector )sent an email again stating that he will be sued by Peter if he will keeps on answering queries from customers..that's so unfair for us.without letting us knw what's going on..

O gosh, that's why Kirby is no longer replying to my texts. It's really unfair to us, we have the right to know, and now even their website has been closed, and there are no customers' blogs to read. I hope things will be sorted out.

[BUDZ]

i searched the name philand ynterlink here in manila and it is not registered.they said it is a fly by night kind of thing. So where do we go from here?why arent the owners or managers namely peter and yvonne newlove didnt make sure that the boxes that they will be sending to is legal or registered.not even announcements, how do you think people will react?do something, communicate.and to those people who have the same problem, let us complain and so we can get all our boxes.talk to the philippine shippers bureau.let them know your concern.

[bod]

Hopefully it is true about the person stealing the money in the Philippines, and they are trying to sort it out. If that is the case , they should have informed their customers via letter,website,blog etc, by not doing this they have started the rumours which have grown and grown. i do hope they get it sorted as I have some pickled onions in our box!

[Terpe]

It was working OK when it was posted Dedworth.

But the website has now been shutdown as mentioned here:-

....... and now even their website has been closed, and there are no customers' blogs to read. I hope things will be sorted out.

People should make of that what they will.

[andyn132003]

Hello again from Scotland,

Again last night and today,I have been getting texts and emails from people here in Scotland telling me that their boxes have been delivered. As for Kirby telling people that he will be sued by Peter if he continues to reply to customers emails and texts,I will check this out personally when I speak to Peter. That is the problems with rumours bod,people start them then others beleive them. Rumours are not and never will be facts. As for Philand Ynterlink being not registered or being a "fly by night" kind of thing Budz,EVERY box is insured and tracked by us to the Philippines. Let me tell you a few things,WE WILL get through this,WE WILL learn from this,WE WILL have things in place,WE WILL still be the cheapest to send boxes through in spite of rises that are coming along,WE WILL still be here next year after these new laws come into force in the Philippines regarding delivery company's who deliver boxes. Why,because we have worked hard to make things work. This has been a set back for us because of this man in the Philippines embezzling money from this company. We have even had one Filipina trying to tell us that there is no corruption in the Philippines,and that no Filipino would steal from us,and that Philippines Customs computer systems are fine,that they were not continually breaking down since they introduced this new system last year for x-raying the balikbayan boxes. When I asked her why then has the Bureau of Customs been allocated PS193,000,000 to upgrade their systems then,she did not reply! I even sent her the link to show her. We have been double hit by problems with customs and also with your Kabayan embezzling money. Just in case you have not seen the history of why the new x-ray system was introduced,I will include some links for you to read. One is from the Bureau of Customs own website,and the last one tells of the money allocated to them to upgrade their systems;
http://www.abs-cbnnews.com/business/...likbayan-boxes



http://ph.news.yahoo.com/boc-officia...172905311.html



http://customs.gov.ph/newsView.php?id=89



http://www.philstar.com/Article.aspx...5747&amppublic.

Again,if anyone wants to talk face to face instead of falling victim to scaremongering,rumours,worries,etc,then my skype id is andyn132003

[andyn132003]

O gosh, that's why Kirby is no longer replying to my texts. It's really unfair to us, we have the right to know, and now even their website has been closed, and there are no customers' blogs to read. I hope things will be sorted out.

Hello again,

First of all,the website has been closed down simply because people have been reacting to rumours not facts,and one worried person has been simply making things worse,by feeding into another person's worries. To give you an example,I promised today to get back to you about what Kirby has said. I spoke to Kirby today. He did NOT say anything at all about Peter suing him if he replied to people's emails. People have been ringing him and also turning up at his door,asking him about the boxes. What he said to them,and these are his EXACT words,"i have been telling them I cannot comment on the situation with the boxes in the Philippines as I do not know". He has not been collecting boxes since February. For people who do not know Kirby's situation,his wife and children were in a car crash near the Trafford Centre in Manchester so Kirby has been spending time with them as they were very shook up by the crash. Why then,are people staring all sorts of rumours. Rumours are not facts! People seem more interested in reading the gossip instead of learning the facts. It is also strange,that people seem to come on here to read from others who do not have any facts,yet when I give them the opportunity to speak to me face to face on skype and get some answers no-one takes me up on it? I would have thought that seeing someone face to face and speaking to them about this whole mess would have given them some more insight into the problem.

[sazzie]

The problem is although Kirby's intention is only to help and put customers' mind at ease, he is now been taken out of the equation and it is a shame because he is the only one who answers customers' queries despite having absolutely nothing to do with the whole operation.

I have sent 2 boxes to philand-ynterlink last November 2011 and 1 box last month but just like ur situation it hasn't been delivered yet.Kirby who collected my boxes sent an email informing every customers about their meeting with Peter newlove stating the problems they were encountering. Hence,he stated that Peter newlove s trying to sort the problem and be sorted out in 6-8wks time .unfortunately,Kirby (collector )sent an email again stating that he will be sued by Peter if he will keeps on answering queries from customers..that's so unfair for us.without letting us knw what's going on..

[Dedworth]

andyn132003 why has your website become unavailable (see posts 27 & 28) ?

[624]

To Mr Andy of Scotland

I appreciate what you just post, but what is the REAL Score now?how many more weeks do we have to wait in order for our boxes to be delivered? What is the real situation now? Hope I get some reply..thanks!

[BUDZ]

oh please andy, if it is really true that people are receiving their boxes who are they?list them all and theyre numbers.i did my assignment. I inquired at philippine shippers bureau, philand is not registered and it is not rumors , it s all facts, and why are you the one explaining?where are the owners?where is the website?hello?then if u are really doing something about it.then make it fast.tell your boss to speak up.post the details of the boxes being shipped/vessel name and container numbers?

[KeithD]

I've read through all these threads and before I start waffling on I'd like to thank andyn132003 for coming on here and explaining a few things. However under the circumstances it should be those at the top of the company who need to speak up and give the facts to the customers.

report them at your nearest Trading Standards Office http://www.direct.gov.uk/en/Diol1/DoItOnline/DG_4017483

EVERYONE with a problem with this company needs to contact the Trading Standards Office IN BRADFORD ASAP. It is only the local office that can deal with it and if they get a flood of complaints in a short time they will act on it.

Also,some people have been complaining that they cannot get through to numbers here,I have even had one Filipina state that I have not answered any of her emails or calls,which is not true. As I said to her,what do you want,for everyone to stop everything they are doing to answer every call and waste valuable time explaining everything,or for us to do what we are trying to do and sort out this mess that was not caused by us?

You may be answerig customers yourself but those at 'head office' are ignoring everyone, and even shut the site down which fires rumours even more, rather than put up a clear message on the sites home page explaining in detail all the problems, and an unreserved apology. It's as simple as that to put customers minds at rest. I know, I've been running a numerous businesses for over a decade.

[b]oh please andy, if it is really true that people are receiving their boxes who are they?list them all and theyre numbers.i did my assignment.

The company are not allowed to do that by law, and would serve no purpose anyway.

In conclusion, some rumours can actually be fact, but by the company leaving it so long and ignoring emails, calls, taking the site down that makes it look like they are no longer in business and the customers have lost everything, so no wonder they are off. The company has let this go on so long it's no surprise various rumours are going around when they could have informed customers from day one of the issues and kept them informed and then you have happy customers regardless of delays. Very easy and simple to do, especially as the company probably has the customers email addresses.

The company has a right to reply on here, but if they do I'd suggest they just publish an apology and state the facts of what has happened and how it is being resolved, along with the more important matter of where are the boxes and when will they arrive. Then finish the post clearly stating they will not be posting further replies on the forum so that 'slanging' matches do not start. I'm sure all customers concerned would be grateful for such information.

If the owners had ordered say a £2000 TV from a High Street store in the UK and they said it was out for delivery, and then it never turned up and for 3 months they couldn't contact them via email, phone or a website, they'd be happy would they? Of course not, they'd be seething mad and start posting rumours on the internet, chasing up Trading Standards, and kicking up a big fuss. This is supposed to be the way the company look at the issue from the customers point of view, but they have not and have failed miserably on all levels of customer service, and it is a long road to fix that, especially as it was all so easy to prevent from the first day problems started appearing.

[624]

For Info: This is the Announcement of Philand Ynterlink for who didn't manage to see or read as the website is not available.

P H I L A N D - Y N T E R L I N K LTD

INTERNATIONAL CARGO FORWARDERS

Companies House


Company Number 7758106

PUBLIC NOTICE AND APOLOGY

THIS IS TO INFORM AND GIVE OUR DEEPEST APOLOGY TO OUR VALUED AGENTS AND CUSTOMERS OF THE PRESENT SITUATION WE ARE HAVING AT MOMENT DUE TO SOME PROBLEMS IN PHILIPPINES BY MISAPPROPRIATION OF FUNDS FOR PAYMENTS WE’VE SENT TO OUR EX-DISTRIBUTION MANAGER WE ARE HAVING TO RE-PAY DELIVERY, CLEARANCE AND EXORBITANT CHARGES ON STORAGES OF CONTAINERS. WE ARE FINDING SOLUTIONS AND SORTING OUT THESE MATTERS THE SOONEST AS WE CAN MAKING SURE WE ARE DOING THE RIGHT MOVES AND ACTIONS TO GET NEW PEOPLE INVOLVED THAT CAN BE TRUSTED. WE GIVE ATTENTION TO YOUR CONCERN TO DELIVER YOUR BOXES TO YOUR FAMILY SAFE AND IN GOOD CONDITION. BUT DUE TO SOME FACTORS THAT CAN’T BE CONTROLLED IN FINDING SOLUTIONS TO THE SITUATION ITS DELAYING THINGS THAT WE DON’T LIKE TO HAPPEN.

DUE ALSO TO CUSTOMERS ISSUING BOUNCING/DISHONORED CHEQUES IT CAUSE US HASSLES TO CHASE CUSTOMERS AND RECOVERING THIS MONEY BACK WHICH ALSO COSTING US ON BANK CHARGES. WE ARE ALSO INCURRING CHARGES IF BOXES ARE WITH THE AGENT COURIERS IN PHILIPPINES ALREADY WE HAVE TO PAY STORAGE FEES DAILY. WE ARE NOW ONLY ABLE TO ACCEPT CASH AS PAYMENT DUE TO THIS BAD EXPERIENCE.

WE ARE STILL OPERATING AND BUSINESS IS STILL GOING ON DESPITE ALL THESE CHALLENGES SLOWLY BUILDING BACK UP THE TRUST AND CONFIDENCE OF OUR AGENTS AND CUSTOMERS. WE ARE GENUINE PEOPLE THAT DON’T DO RUNNERS LIKE OTHERS INSINUATED.

WE ARE STILL OPEN IN BRADFORD UNLIKE WHAT OTHERS SAY, BUT DUE TO HOSPITAL APPOINTMENTS AT MOMENT I AM DOING COLLECTIONS AS AND WHEN I CAN BUT HOPEFULLY IN NEXT MONTH WE ARE BACK TO FULL OPERATION.

PLEASE TEXT ANY INQUIRY AS I CAN’T ANSWER CALLS IF AM DRIVING OR AT HOSPITAL.

[sazzie]

Sick and tired of people defending Philand Ynterlink . . . . . . all we want is for the company to deliver our boxes eventually when they resolve all their problems and be done with it! People even using or finding to blame people like Kirby but us here in Manchester know Kirby has done nothing wrong . . . . .

Our information is not based on gossips and hearsay but based on facts. We have made enquiries to shipping company and Philippine customs so we know the score. Now it's far too late for Philand Ynterlink to regain their customers despite having the cheapest prices around ''no chance not again'' . . . . We should not have wasted our time and money to make all these enquiries just to established the facts . . . . it should have been the company owner 'Peter Newlove and Yonne Newlove' that directly told the customers but instead they ignored us . . . . . would you go through the same hassle again for a cheaper price???

[tony johnson]

hi sazzie can you email me please on tonymbenz66@hotmail.co.uk

thanks
tony

[sazzie]

and to Mr Andy please stop with your explanations because people are not buying this anymore . . . . . improve your service that is if you will still be in business after all this.

[sazzie]

Bad Practice and Bad Customer Service . . . . . . how could Mr Peter Newlove make such comments as 'bloody Filipinos in the Philippines'. Sorry Mr Peter Newlove but we Filipinos are your lifeline and it was not the customers' fault your Filipino agent ripped you off so do not stereotype us!! You are history therefore think of another business that has nothing to do with Filipinos

[alexandria2012]

First of all Andy Nisbet WAKE UPPPPPPP!!!!!.All this people complain about there boxes did not get to there relatives in the Philippines are all upset and you still covering for Peter & Yvone.Even here in Manchester,yorkshire and other more places so as in Scotland are trying ti hunt them down. You are saying that Philand Ynterlink will still be there and operational for what to get more money for other Filipino that don't know how this company operates. Maybe you will register in another name so you can keep collecting boxes,get paid and not delivered. What comes around goes around>>>As you said you still be the cheapest to send boxes in the PHilippines because it will never arrived in time or no time at all.Even the website has been shotdown, that is the fault of our Kabayan embezzling moneyArnold Bernardo? If Peter & Yvone is not a runner then where are they?????? Those link that yu sent are old news you are trying to make excuses for your Company but I guess there is no company anymore because even in Filipino news paper in U.K. was published about this company!!!!!About Kirby he is trying to give hope to the people that sent boxes and telling the truth what is really happening and Peter & Yvone sued Kirby!!!! Peter & Yvone should be sued by us!!!

[tony johnson]

hi alexandria

can you please email on tonymbenz66@hotmail.co.uk

[624]

Hi To all!!

I have phoned The Cogtong Fast Cargo in the Philippines today and they confirmed to me that all boxes are safe they said they have two containers but waiting to release as the Philand Ynterlink has not paid the customs yet,and still waiting for the money, I ask them if they are struggling to contact the Philand ynterlink regarding on the Payment and said to me that "NO" they always have communication with Joseph Galo Which I believed he is Yonne's Bro and she told me that it will release soon and not to worry with boxes as the container are safe, If you all received email from Kirby, then it just confirmed all the datails on Kirby's email is True. Cogtong fast Cargo also told me that those two container are been there since January 27,2012.

I have sent loads of boxes that's why I'm panicking when my boxes did not arrived after six weeks,although we are getting loads of information that boxes are being delivered but there's still not enough information if OUR boxes are in one of those Containers that Cogtong confirmed, or it's somewhere else. at this moment, on my own Opinion I think I'll just wait for it and hoping that it will arrive soon on which on kirby's email said it will take 6 to 8 weeks from the date we received his email which was on 27th of March 2012. , speaking to the staff of Cogtong makes me calm a bit but still not happy for the service that PHILAND Ynterlink provided to us.

I have received a text message coming from my agent here in southport that Yonne texted her and this is what she said

"There are being delivered as fast as we can but courier in Philippines we had turns out are under investigation by psb but all boxes safe just getting very late due too many unreliable couriers out there"

This message contradicting to information I have gathered from COGTONG itself, although there's only 2 containers which they confirmed held on their behalf,Perhaps they have managed to release the other containers and they started delivering it which what ANDY NISBET telling us all about on his Post and there's two more containers pending on which Our boxes could be there.

Well, I hope so..so fingers crossed that all our boxes arrive soon in our family's door step.

[dragon crescent]

Hi to all in response to tony we did already got in touch with bureau of customs in the philippines and it has confirmed that philand is one among many who hasnt paid. 4 of us here in liverpool has already reported it to the trading standard....we dont know what will happen next .....i did call the office where their warehouse is located in bradford but unfortunately no one knows them. As far as i know they live in hull but im not really sure only kirby can answer us as to where they live and i think kirby would'nt be accused of breaching the data protection act kung pati din sya ay magrereklamo din against sa mga newlove., s he is just trying to help us and also he is a victim of this as the customers keep on contacting him is'nt it,i have a telephone number for a peter newlove in bradford but everytime i call the man who always answer says i got the wrong person and he does'nt have a business at all.......there is only one peter newlove listed in the telephone directory if you all would like to try it this is the number XXX XX XXXX6 Goodluck as to whoever can give inforation as to their whereabouts. GOD BLESS THEM......tamaan sana sila ng kidlat

[sazzie]

Hi all! we have checked Philand Ynterlink's website and what Kirby said to us confirmed what was on the website's public notice though a little bit more in details!!

However, people still wonder why Peter Newlove and especially Yonne Newlove (a Filipina) do not speak to their customers themselves????

We understand they may not have a done a runner but what a way to run their business!!! no communication for almost 2 months . . . . . a torture to customers

[sazzie]

We again have spoken to Kirby Carino with regards to this legal pursuit and I think a lot of people misunderstood. What Kirby explained is that he cannot give too much information in details about Philand Ynterlink's operation especially personal details of the business proprietors due to data protection act. In most cases yes he can get sued by providing these details and that he is only abiding by the law. We understood this and it is far better than having no clear explanation at all!! Thanks Kirby

[dragon crescent]

I am also one among the numerous customers whose been waiting for my box to be delivered to my family but unfortunately has been victimised too,there are a lot of us communicating before in their own company blog but somebody has deleted that site and obviously it will be the newlove only..........with regards to that ANDY it seems he is the only one answering all the queries instead of the owners itself irregardless of them dealing with this matter they still owe it to us to update or answer our questions.....he seems to be protecting them......and even if somebody has done a runner in the Phil's peter and Yvonne should have a contingency or back up plan when such prob occurs and not let their customers suffer they opened this business they should be prepared for any prob such as like this...........and as to what Andy said that they will still continue with this business I doubt if there will be Filipinos who will trust them coz I myself won't and will never use them again even if they are the cheapest I would rather pay a different price as long as my box will reach on time and safely. I have been abroad for 15 yrs and this is the first ive encountered prob with my box this is definitely the first and the LAST with Philand ynterlink.

[gandako]

i don't beleive what philand announce,because when they pick up our box peter said ,his brother inlaw whos the one who managing all the boxes in the phil,so don't blame your people in the philippines,all you need to blame is your brother in law because he is the one who look after all the boxes.peter and yonne how many time that i ring you and text you but you never answer my calls even my text.we spoke to your site manager in bradford,he said theres a lot of boxes in your warehouse,and he sais loads of pinoy been in your warehouse and trying to get their boxes out!as the site manager said,u stop sending the boxes since february!im wishing that my box is still in your warehouse!you can't blame people do all this comments,because if you answers our calls then we can't think negative about your cargo.if thee is a problem tell us and answer all the call and text from us!

[gandako]

to peter and yonne i just wondered why
you ignore our call and text to you if we asking about whats going on to our boxes!!but why if we text you the box is ready to collect,you reply straight away and says confirm your address?looks like is possitive there is a faulty in your bussiness!to all pinoys who have planning to send boxes to philand,please just hold your boxes at the moment,untill philand sort out all the previous boxes that we send!

[zindy]

so wht is the latest now ? please share the news regarding the boxes ?

[Steve.r]

so wht is the latest now ? please share the news regarding the boxes ?

What is your interest in this thread please ??

[KeithD]

.....I have been helping a Filipino decorate his house in Glasgow by wallpapering various rooms and also tiling his bathroom,and yes,it is someone who regularly sends boxes through us. I have also been helping a Filipina who was unfairly sacked from her company by going through the Industrial Tribunal procedure and also helping her deal with the Nursing and Midwifery Council,so my time has been limited in coming on here.

Obviosuly all much more important that £1000's worth of stuff in customers boxes then!!!

Lastly,if anyone is interested,we have been again shown how corrupt things are in Philippines Customs. DO NOT take my word for it. Go onto the Philippines Embassy website in the UK www.philembassy-uk.org

As usual in the UK people always blame someone else, they never take responsibilty themselves. If a business gets screwed, ripped-off, etc, it is their fault and they have to act so that customers either notice nothing wrong or issue compensation quickly. The company is responsible for which sub-contractors they use, government services, etc, no matter how 'corrupt' they may be. But the company should not be blaming others in public, it is an internal matter. All the company should be interested in within the public domain in the UK is customer satisfaction.

What is your interest in this thread please ??

Someone trying to find out what has happed with their box?

[zindy]

THEY COLLECTED MY BOX THAT DAY FEB 19 2012 JUST CURIOUS IF MY BOX STILL AT THE WARE HOUSE .... PLS ADVICE ... WHT WILL HAPPEN ? PY NUMBER 5345 MAKATI ... THANKS

[624]

Hi Andy,

Yes im Dizza Forkings and 624 is one,but never received any message from you..but you already accepted my request,I just signed in on my skype to check if theres any message come from you but None..you still haven't reply to my previous message.

On the other hand, Mr Peter Newlove finally reply on my text
After so many weeks of trying to contact him,but anyway his reply to me was all boxes are safe and will delivered as soon as got extra staff to help delivering the boxes.

I thank Peter newlove for replying on me,and I will just hope that my boxes will delivered soon..I will wait for another week or so and hopefully it will all be sorted.

Back to Andy, is there any chance you can post the address of the warehouse or shipping company where those containers of balikbayan boxes kept?particularly the Manila based.As you said boxes are already being delivered,I want to know where this boxes kept before it been delivered to respective customer?Thank you.