Obviosuly all much more important that £1000's worth of stuff in customers boxes then!!!
As usual in the UK people always blame someone else, they never take responsibilty themselves. If a business gets screwed, ripped-off, etc, it is their fault and they have to act so that customers either notice nothing wrong or issue compensation quickly. The company is responsible for which sub-contractors they use, government services, etc, no matter how 'corrupt' they may be. But the company should not be blaming others in public, it is an internal matter. All the company should be interested in within the public domain in the UK is customer satisfaction.
Someone trying to find out what has happed with their box?![]()