I spent the WHOLE day in that dump a few weeks ago renewing my ACR card..
Un freaking believable!!
After an hour in one queue the woman sent me upstairs to get something she said we had missed..The people upstairs tell me they cant get the info as my visa was processed in London.. They said the officer was GAGO and to send her up if she tried the same thing!!!
So I queued again down stairs for an hour and 30 mins..Same woman..Tells me to go upstairs and get...!!
I said to her in a very calm voice that the officer upstairs said YOU MUST BE STUPID.. The officers upstairs also said that if you must, please go up stairs to verify this yourself!
She said angrily... OH!!! Ok..I`LL sign it but if there are any problems with your visa it will not be my fault!!
OK,I said.. Under my breath..."Just give me the damned paper work bitch!!
The place is a DUMP...Glad I dont have to there for another 5 years!!
Perhaps that new office will be open by then!!