Quote Originally Posted by quickwillow View Post
6 weeks ago I used DHL and made a mistake of using an agent for my convenience. The 5kg package did arrive in Mindanao and all was well. The tracking is not up to date after it got to Manila. It took 24 hrs to get to Manila it took another 5 day to get to Mindanao. When I tried to contact DHL because there had been no movement for 3 days they said they couldn't help me and to contact the agent as i was not the sender. As for the live tracking , it was updated 2 day after my wife had received it, she also had to pay tax she thinks of 600 peso for documents of no real value
I think they've led you up the garden path - DHL you have a unique consignment number and DHL's part of the deal is to provide the delivery and tracking part. I'd demand a refund from the reseller (it was they who accepted your ££'s) and ask for some clarification from DHL