Hi Eahjay
sorry about your situation just to let you know that we submitted my wifes appeal in April and are still waiting to hear. I have phoned them and they explained that they have a huge amount of appeals and it took them over a month to get confirmation that the appeal fee was paid. Things seem to go very slowly at the appeal service but there is no reason why your representative can not phone up for an update. Their telephone number is 03001231711 .
Please be patient as I'm sure everything will work out fine in the end