22 June 2012
Our global customer service standard for settlement applications is to make decisions on most applications within 12 weeks and all applications within 24 weeks. Due to a significant increase in the number of applications being received, we are currently experiencing a delay in making decisions on settlement applications. We are still making decisions on most applications within 12 weeks, but many applications are taking longer to resolve, which means that it may take up to 24 weeks for a decision to be made. We are working hard to reduce the impact this has on customers and apologise for any inconvenience caused.
http://www.ukba.homeoffice.gov.uk/si...t-applications
